Metronet FAQ

Construction FAQs – Sunset Mesa

How long will construction last?

  • Estimated timeline: September 15 – December 12
  • If construction takes longer, a notification will be mailed.

What streets in Sunset Mesa will be impacted?

  • All streets in Sunset Mesa will be included.
  • Work will affect homes both north and south of the road.

What will be the impact to homeowners’ property and streets?

  • The full impact will not be known until work begins, as it depends on utility locations.
  • If street excavation is necessary, it will be patched.
  • If sidewalk panels are disturbed, they will be replaced.

Should sprinkler heads be marked?

  • Yes. Utilities cannot locate sprinkler heads.
  • Utility locating will be handled by Metronet, but marking sprinklers is the homeowner’s responsibility.

If sidewalks are impacted, will they be repaired and matched in color?

  • Yes. The goal is to restore impacted areas to the same or better condition.

If garden rocks are removed, will they be replaced with the same color/size?

  • Yes. The goal is to restore impacted areas to the same or better condition.

How long do you allow for repairing disturbed areas?

  • Restoration will occur as soon as possible after work is completed.
  • If sprinkler lines are damaged but the issue isn’t discovered until spring, repairs will be made at that time.

Will plants or trees be saved or replaced if damaged?

  • The goal is to restore impacted areas to the same or better condition.
  • Contractors are asked to take before-and-after photos to help ensure proper restoration.

Are you coordinating with Colorado Springs Utilities?

  • Yes, Metronet works with them to locate utility lines.

How can homeowners communicate issues?

  • Submit a ticket at: www.metronet.com/construction
    (This site also provides answers to common questions and instructional videos.)
  • If further assistance is needed, contact:
    • Tim Page
      Cell: 720-291-3837
      Email: Tim.Page@metronet.com

For service-related questions (performance, sign-up, etc.):
Visit: www.metronet.com/co/colorado-springs


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